999f Privacy Policy – How Your Data Is Protected

1 General Introduction & Applicability

This privacy policy applies to the 999f platform (https://999f.im) and all associated services. By creating an account, using our services, or accessing the platform in any way, you are deemed to have accepted this policy.

We understand that people naturally have reservations about sharing personal information online. 999f respects those concerns and believes transparency is the best way to address them. That's why this policy is written in plain language — not buried in legal complexity.

While this policy is published in Bengali, the governing legal document is in English. In the event of any interpretive discrepancy, the English version shall prevail.

2 What Types of Data We Collect

999f collects two types of information: what you provide directly, and what is generated automatically as you use the platform.

What you provide directly:

• Your name, date of birth, mobile number, and email address provided at registration.
• National ID or passport details submitted during KYC verification.
• The mobile banking number or bank details provided at the time of payment.
• What you type or say when contacting our support team.
• Feedback or opinions submitted through surveys or feedback forms.

Automatically Collected Information:

• IP address and device information (model, operating system, and browser).
• Pages you visited on the platform, time spent, and where you clicked.
• Information related to login time and location.
• Gaming history and betting patterns.
• Data collected through cookies and similar tracking technologies.

3 How and Where We Collect Your Information

999f receives information from three main sources. First, directly from you when you register, fill out a form, or contact Support. Second, automatically through our server logs and analytics tools as you use the platform. Third, from trusted third parties such as payment providers or KYC verification services.

999f never collects data from your social media accounts without your explicit consent. We do not obtain or purchase information from the dark web or any unethical source.

4 How Your Information Is Used

999f uses your information for the following purposes:

• Account Management: To create accounts, verify logins, and maintain security.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To address your questions and resolve any issues you may have.
• Legal Obligation: For KYC, AML (anti-money laundering), and age verification requirements.
• Service Improvement: To identify where the platform experience can be improved.
• Responsible Gaming: To detect unusual betting patterns and provide timely assistance.
• Notifications & Offers: To send you relevant offers and updates based on your preferences (you can opt out at any time).

999f will never use your data in any way that could put you at risk or cause you harm. Data is used solely to improve our services and protect you.

5 Sharing Data with Third Parties

999f does not share your data with third parties as a matter of policy. However, there are certain situations where sharing limited data becomes necessary:

• Payment Processors: bKash, Nagad, and Rocket are only provided with the information strictly necessary to process your transactions.
• KYC Verification Service: For identity verification purposes, documents are shared with a licensed KYC provider.
• Game providers: Limited betting data — such as which games you played and how much you wagered — may be shared with providers like Pragmatic Play or Evolution.
• When Required by Law: We may be required to disclose information under lawful orders from authorities in Bangladesh or under international law.

All third parties that receive limited data from 999f are contractually bound by clear data protection obligations.

6 Cookies & Web Tracking Technologies

999f uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies used by 999f:

• Essential Cookies: Keeping you logged in and managing your session — the platform cannot function properly without these.
• Performance Cookies: To monitor page load speeds and identify any errors occurring on the platform.
• Preference Cookies: To remember your language settings and platform preferences.
• Analytics cookies: To understand how users interact with the platform (without identifying individuals personally).

You can disable cookies through your browser settings, though doing so may affect certain features. 999f does not use third-party advertising or tracking cookies.

7 How We Keep Your Information Secure

999f follows the highest industry standards for data protection. Our technical and organizational security measures include:

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Data stored in our databases is protected with AES-256 encryption.
• Passwords are never stored in plain text — only bcrypt hashes are stored.
• Regular third-party security audits are conducted.
• Two-factor authentication (2FA) is available for all users.
• Suspicious login detection with automated alert systems.
• 999f's internal staff only have access to data that is necessary for their role.

In the event of a data breach (which we work constantly to prevent), 999f will notify affected users within 72 hours.

8 Data Retention Period

999f does not retain your data indefinitely. Retention periods vary depending on the type of data:

• Account information: Up to 5 years while your account is active and after closure, as required by law.
• Transaction Records: Up to 7 years, as required by financial regulatory authorities.
• Support Conversations: Up to 2 years after an issue has been resolved.
• Cookies & Session Data: Upon session end or within a maximum of 30 days.
• Gaming Logs: For the duration of the active account and 3 years after closure.

9 Your Rights Over Your Data

You have certain important rights over your own data, all of which 999f fully recognizes:

10 Children's Privacy Protection

999f's services are strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If a minor is found to have registered on 999f, their account and all associated data will be deleted immediately and the account will be permanently closed.

11 Changes to the Privacy Policy

999f may update this privacy policy when necessary. For any significant changes, registered members will be notified in advance by email and SMS.

Continuing to use 999f after any changes to this policy constitutes acceptance of the updated terms. The policy date is always shown at the top of the page, so any updates will be easy to spot.

Previous versions are kept in our archive and can be made available upon request through Support.

12 Privacy Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact 999f through the following channels:

Privacy-related requests (such as data deletion or requesting a copy of your data) are best submitted via a support ticket to ensure proper tracking of your request.